Good tools can’t solve a broken process | Author-it Blog: “If you (or your company) are thinking about improving how you do the business of what you do, new tools can help a lot. But new tools also require that you look at your existing processes and be brave enough to change what isn’t working. And something isn’t working if you’re looking to get new tools.

Think of purchasing new tools as a time of reflection for your company. Identify what’s not working in your processes and then find tools that support your efforts to make it work better.

Don’t look for new tools based on a feature list – look for new tools based on the business problems you have and the business solutions you need. When you identify the business issues you need to solve, you’re going to be looking at processes as well. You can’t help it.”

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